Frequently Asked Questions

6 articles

​How to send a bug report

Gorgias Templates works most of the time, but, like all software, there are still some bugs. If you encounter a bug, we recommend sending us a bug report. Sending a report is easy and takes just a fe…

Updated 4 months ago by Alex Plugaru

​How to upgrade to the Premium plan

Upgrade to the Premium plan to get unlimited templates and team collaboration features. Follow these steps to upgrade: Press the G button in the Google Chrome toolbar:. Sign in to your account ( Crea…

Updated 3 months ago by Ionuț Colceriu

I lost all my templates! What do I do now?

We're sorry to hear you lost your templates. If you haven't created a free account and signed in before, there is not much we can do about it now. When you're not signed in, your templates are only s…

Updated 3 months ago by Alex Plugaru

What websites are supported?

Gorgias Templates works on most websites with some limitations. Advanced features such as dynamic variables or attachments are only supported on some websites. This is a list of websites and web appl…

Updated 3 months ago by Alex Plugaru

Permissions and privacy

If you're wondering why Gorgias Templates needs permission to "Read and change all your data on the websites you visit" you're in the right place. Why we need such a permission in the first place? .…

Updated 3 months ago by Alex Plugaru

Alternatives

Gorgias Templates extension is a great tool for many people, but it might not be right for your case. Usually, this might be because you're not using Google Chrome, or because you're using a desktop…

Updated 3 months ago by Alex Plugaru