Updated 2 months ago by Alex Plugaru

What is a template?

A template is a piece of text that can be inserted into any website input field (for example, text area and text inputs) with Gorgias Templates.

What are templates good for?

Templates are used to avoid writing the same text over and over again. A template can be any repetitive text that you frequently write, regardless of text length.

Here are a few examples of templates:

Malala Yousafzai
Nobel Peace Prize 2014
Hello Jane,
Thanks for contacting us. Here are the steps to reset your password:

Creating your own template

First, ensure that you have the Gorgias Templates Chrome extension installed.

  1. In your Google Chrome Browser, click the “G” icon to open the Gorgias menu
  2. Click the "New Template" button to create a template
  3. Name your template in the text box, then enter a Text shortcut (what you will type to insert the template), then enter the Template Content in the text box

  4. ../../_images/template-editor.png
  5. Click "Save Template"
  6. Go to your email webpage, create a new email, and type your Text Shortcut. Then, press the "Tab" key on your keyboard to fill the template content

Template Variables

Templates support dynamic variables that insert a changing piece of information, such as your name or today's date. Find out more about Template Variables.

Adding an email subject with a template

If you’re using Gorgias Templates to send emails, you can also set the email subject with a template.

In the “New Template” window, press “Show more fields” to see the Subject field. Then, type the subject you'd like to be set when using the template.


You can tag templates to keep them organized. Find out more about Template Tags.

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